FAQ

Contact Us

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@svcoffroad.com

or fill in our contact form:

Contact Us

01

What if I don't see an item that I'm looking for?

 

The chances are, if your in the market for anything offroad, we can get it even if you don't see it on our site.  Start off by using the search button located on the header, if that doesn't help, give us a call or drop us an email and one of our experienced sales associates will gladly help you find exactly what your looking for

03

Has my order been sent yet ?

 

Most of the items we build are built to order and not kept as inventory items.  We do our best to keep in contact with you during the whole process, but if you haven't been updated with the status of your order, please contact us for up dates so we can ease your pain of waiting.  

05

Part of my order is missing

 

It's possible that your order has been shipped out in different phases.  Ex: if you ordered front and rear shocks, but only recieved the fronts, it's most likely we are still waiting from the rears to show up from the vendor.  As always, contact us with any concerns.

07

Which methods of payments can I use?

 

We accept all forms of payments from Paypal, Visa, Mastercard, Amex, Discover, Checks or Cash.  Essentially, what ever makes life easier for you.

09

Is it safe to order online?

 

Ordering online via SVCOFFROAD.COM is as safe as ordering on sites like Amazon or Costco.com.  If you see what you like, at the price that makes you feel good inside, go ahead, click the button, we have families to feed and need your support.

11

Can I return an item?

 

You can return and item under the following conditions.  The item needs to be returned in like new condition uninstalled in original packaging.  No returns on custom orders, custom shocks or any special order items.  Shipping and handling may apply.

02

 

Can you give me more information about where my order is coming from

 

 

We proudly build all our parts right here in Southern California using parts and material made right here in the USA.  We try our hardest to support our local vendors when ever possible.

04

Can I track my order ?

 

We would think there is something wrong with you if you didn't want to track your new purchase. 90% of the time we use UPS or LTL freight.  In both cases, you will recieve a tracking number upon shipping when the package leaves the building.

06

You’ve sent me the wrong items

 

Not our problem, you alraedy paid us. Just kidding. We will make it our top priority to right our wrong and get you what you ordered as fast as possible.  We will send you a shipping label to send back the wrong part.

08

I forgot to use my discount code

 

If your using a promotional discount code and forgot to punch it in, give us a call or shoot us and email and we will credit you back the difference.  

10

Delivery - What if my packaged is damaged?

 

We insure all our packages that go out and will take the correct steps in processing all claims with the shipping company. 

ADDRESS
CONTACT US
STAY IN TOUCH

22551 Shannon Circle

Lake Forest, CA 92630

sales@svcoffroad.com

888-976-5588

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SVCOFFROAD is not affiliated with or endorsed by Ford Motor Company or Toyota, or any other car company mentioned or whose logos are displayed in these web pages or our store. Ford®, Raptor® are trademarks of Ford Motor Company. While we try to keep everything current, pricing is subject to change. All prices are in US Dollars.  Some of these components and or parts are intended for off-road use only and may void Federal or state emissions standards, DOT regulations, local and state traffic regulations, or your private auto insurance policy.  End user assumes all risk with products performance and installation. J.E.T.T. Worx LLc is not responsible for any bodily or mechanical harm, etc. as a result of use or misuse of any products or product installation. Return policy can be found on customer service page.  Note:  It's very important to re-torque all bolts after each off-road session and the first 1,000 miles after install.

2019 by VT Enterprises LLC